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Account Manager 3

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Sales and Marketing
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222 Total Views

GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers. 

 

We are looking for suitable candidates for our vacancy "Regional Account Manager".

 

Summary: 

The Regional Account Manager is responsible for managing the daily Learning function relationship across a designated Account and responsible for supporting and enabling the delivery of multiple learning services and solutions through interfacing with the Account Head of Learning, Learning Leads, or Human Resource personnel responsible for Learning, to ensure total customer satisfaction. The primary accountabilities are to ensure that GP successfully and profitably delivers its contractual obligations across designated Account.

 

The Regional Account Manager is responsible for stakeholder relationship management, service delivery, opportunity identification and proposal generation, and ensure profitable revenue management in line with the company and designated Account objectives.

 

 

Essential Duties and Responsibilities

 

Serve as the senior leader and Account point of contact for the LATAM Account Head of Learning

 

Relationship Management and Learning Delivery consultancy

 

Communication of GP and Account business priorities and drive progress towards them

 

Grow GP revenue and margin in line with the company’s five year plan

 

Manage stakeholders, build and maintain strong stakeholder relationships

 

Be accountable for adherence to all Service Levels and KPIs at local level, providing investigation and response to queries and/or risks related to SLAs

 

Drive learning efficiency and process improvement, ensuring alignment to global process and working with the Account to define effect regional variances (if required)

 

Responsible for ensuring resources provided meet client expectations

 

Liaise with GP Regional teams in relation to activities required under the Master Services Agreement as required to ensure services identified are performed at regional level (Quarterly SPM, KPI/ SLA reporting, supporting new course development)

 

Participate monthly Account operations meetings and weekly transactional conversations

 

Participate in Regional Service Performance Management (SPM) meetings

 

Customer escalation management

 

Opportunity identification and management

 

Pricing and margin policy / control

 

Service Request / Cost Price Analysis approvals

 

Revenue forecasting and profit analysis

 

Conduct a Margin analysis, Cost analysis and objective setting

 

Billing and payment analysis / escalation

 

Present new learning solutions, tools and processes in line with GP’s service improvement plans and innovation initiatives. Be a thought leader for the Account by sharing industry trends and insights from other companies

 

Measure performance of GP services across the Value Stream, review and drive continuous improvement activities

  

Acts to resolve any issues associated with delivery to client group, ensuring appropriate stakeholders identify and take required steps

  

Manages local costs for learning initiatives for client group and monitors key trends in the people plans and budgets

  

Has an understanding of the relevant business’/functions current and strategic agenda and ensures that learning plan directly support this agenda.

 

Essential requirements:

 

 

 

 

 

 

 

Proven experience of Account Development, in relevant areas

Good standard of education or equivalent experience

Minimum 5 years training sector experience

Proven leadership and management skills

Proven successful account management /project management skills

Knowledge of appropriate quality systems

Knowledge and awareness of equal opportunities

General administration and good IT skills

Proven teamwork experience

Proven effective communication skills

Strong in English language.

Networking skills

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