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Account Manager 3

Sales and Marketing
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GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers. 


We are looking for suitable candidates for our vacancy "Regional Account Manager".



The Regional Account Manager is responsible for managing the daily Learning function relationship across a designated Account and responsible for supporting and enabling the delivery of multiple learning services and solutions through interfacing with the Account Head of Learning, Learning Leads, or Human Resource personnel responsible for Learning, to ensure total customer satisfaction. The primary accountabilities are to ensure that GP successfully and profitably delivers its contractual obligations across designated Account.


The Regional Account Manager is responsible for stakeholder relationship management, service delivery, opportunity identification and proposal generation, and ensure profitable revenue management in line with the company and designated Account objectives.



Essential Duties and Responsibilities


Serve as the senior leader and Account point of contact for the LATAM Account Head of Learning


Relationship Management and Learning Delivery consultancy


Communication of GP and Account business priorities and drive progress towards them


Grow GP revenue and margin in line with the company’s five year plan


Manage stakeholders, build and maintain strong stakeholder relationships


Be accountable for adherence to all Service Levels and KPIs at local level, providing investigation and response to queries and/or risks related to SLAs


Drive learning efficiency and process improvement, ensuring alignment to global process and working with the Account to define effect regional variances (if required)


Responsible for ensuring resources provided meet client expectations


Liaise with GP Regional teams in relation to activities required under the Master Services Agreement as required to ensure services identified are performed at regional level (Quarterly SPM, KPI/ SLA reporting, supporting new course development)


Participate monthly Account operations meetings and weekly transactional conversations


Participate in Regional Service Performance Management (SPM) meetings


Customer escalation management


Opportunity identification and management


Pricing and margin policy / control


Service Request / Cost Price Analysis approvals


Revenue forecasting and profit analysis


Conduct a Margin analysis, Cost analysis and objective setting


Billing and payment analysis / escalation


Present new learning solutions, tools and processes in line with GP’s service improvement plans and innovation initiatives. Be a thought leader for the Account by sharing industry trends and insights from other companies


Measure performance of GP services across the Value Stream, review and drive continuous improvement activities


Acts to resolve any issues associated with delivery to client group, ensuring appropriate stakeholders identify and take required steps


Manages local costs for learning initiatives for client group and monitors key trends in the people plans and budgets


Has an understanding of the relevant business’/functions current and strategic agenda and ensures that learning plan directly support this agenda.


Essential requirements:








Proven experience of Account Development, in relevant areas

Good standard of education or equivalent experience

Minimum 5 years training sector experience

Proven leadership and management skills

Proven successful account management /project management skills

Knowledge of appropriate quality systems

Knowledge and awareness of equal opportunities

General administration and good IT skills

Proven teamwork experience

Proven effective communication skills

Strong in English language.

Networking skills









































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