Account Manager - Learning & Development

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Summary 

The primary accountability of the Account Manager is to ensure GP successfully and profitably delivers its contractual obligations and customer satisfaction and are responsible for developing long-term relationships with a portfolio of clients.  Connecting with key business executives and stakeholders they will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The Account Manager will manage and develop client accounts to initiate and maintain favourable relationship with clients and are responsible for profitable revenue management, leading a team of Learning Consultants dedicated to meeting the operational needs of assigned clients.

The Account Manager will ensure GP Strategies’ standards for operations and service delivery align with the clients’ organisation and business needs.  They will manage all GP Strategies’ team members, sub-contractors and partners, engaged in delivering the contracted services, while working with business development (CSL) to identify new opportunities and grow the GP brand.

The Account Manager ensures and implements contract deliverables as per agreed KPI's and SLA's and manages GP’s customers relationships with all key points of contact. 

Essential Duties and Responsibilities

• Customer relationship management, acting as primary interface to all customers within assigned contracts
• Proactively analyse, summarise and manage the training requirements of the customers and customer requests, determine appropriate course of action and implement effective solutions assuring quality, innovation and focus on business impact of training by the development of programme plans, monitor and implementation of schedules, analysis of risks and development of mitigation plans
• Create an excellent organisation, meeting timelines, complying to processes and delivering high quality input and response through the implementation / support of all contract features and SLA's and KPI's
• Generate opportunities to extend business with their customers and where possible provide value added services as appropriate for continuous improvement
• Manage assigned area’s operations personnel teams, sub-contractors and partners, aligning with other operation’s teams to effectively utilise shared resources while working with the customer to obtain commitment of internal resources and any additional resources that may be supporting the service delivery
• Oversee proposals, use of agreed rate card pricing, and costs for assigned area in alignment with revenue and profit target
• To ensure that all policies and the Corporate Values of the Company are actively promoted and implemented at all times

This job description is an outline of the main duties and responsibilities of the designated role, but other duties may be assigned from time to time as the situation requires

Essential Requirements

• Experience working across APAC in a regional role with a dispersed team
• Proven experience of leading an operations or business unit
• Learning and Development industry knowledge and experience
• Excellent organizational, planning and controlling skills
• Proven ability to work well under pressure and within demanding timescales
• Proven experience of managing large and complex budgets and finance
• Proven teamwork experience and effective communication skills
• Networking skills
• Proven experience in operations
• Well presented
• Excellent project management skills

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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