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Commercial Product/Performance Trainer

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Technical and Professional
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715 Total Views

Commercial Product/Performance Trainer


General Summary:

Under the direction (remotely) of the Operations Manager and with support of a Performance Coach and operations, this position works independently to contact a region of dealerships to facilitate training and improve commercial sales consultant performance and application of product information.  The trainer works with a comprehensive knowledge of the assigned brands, including products, vision and training priorities to conduct in-dealership training and coaching.

 Essential Job Functions

  • Facilitate interactive training sessions in accordance with performance standards

  • Responsible for performance improvement and product training within assigned dealerships

  • Identify opportunities for coaching sales consultants to manage & overcome objections & put knowledge into practice

  • Deliver extended learning with pre- & post- engagement activities & email communications

  • Engage the Sales Manager with training debrief and promotion of new hire support

  • Develop & manage schedule to support dealer needs while working with regional personnel on direction and priorities

  • Conduct special training assignments & facilitate large group meetings as required

  • Conduct launch training events as required

  • Completes on-going brand study & competitive reviews

  • Submit schedules, rosters, activity reports & complete other administrative duties according to performance standards

  • Demonstrates an understanding of new technology and has the ability to adapt to a changing environment.

Job Qualifications

  • Strong communication, presentation and facilitation skills

  • Understanding of commercial business and knowledge of prospecting & selling to fleet customers

  • Ability to learn foundational Instructional Design principals

  • Ability to learn and understand the three pillars of Fleet & Commercial Operations as well as ongoing programs and incentives

  • In-depth knowledge of vehicle technology, truck fundamentals, trailering & weight distribution, light and medium duty truck components

  • Ability to communicate value statements applicable to the unique needs of commercial customers

  • Knowledge of Specialty Vehicle Manufacturer up-fitters

Working Conditions

  • Travel 90% covering assigned commercial dealerships within Western Region as well as supporting special events

  • Light Work: Exerting up to 20 pounds of force and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Light work involves sitting most of the time.

  • Physical activities include: Reaching, sitting, driving, standing, stooping, lifting, walking, typing, grasping, talking, hearing and repetitive motions.

  • Requires close visual acuity to prepare and analyze data, view computer monitor, and read. May need to view presentation screens and other visual aids in a classroom or other client setting.

  • Visual acuity to operate a motor vehicle

  • General Working Conditions: Both indoor and outdoor environmental conditions.

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