Customer Care Analyst- Santiago (Hybrid)

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Job Summary

Highly organized and proactive profile, responsible for supporting after sales operations, legal case management and customer service processes. This role is key to ensure smooth communication between the brand, dealers, legal team and end customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- After sales management with dealers, conflict resolution, courtesy coordination and direct customer service.
- Integral handling of claims in SERNAC, from the download of the case to the formal response in the platform.
- Preparation and follow-up of certificates requested by customers, in coordination with dealers and internal departments.
- Support in legal processes, collecting background information, sending information to law firms and following up on cases.
- Coordination of roadside assistance services (Auxilia) and management of associated queries.
- Support to dealers in the use of platforms such as Trevor, WINGS-O and other internal systems.
- Transversal support to Customer Care, including payment management, special cases (buyback, courtesies) and partial support to the coordinator.

Qualifications

• 2 to 3 years of experience in the automotive industry.
• Professional degree in Engineering (Industrial, Automotive, Mechanical), Management, International Trade, or related careers.
• Intermediate to advanced level of English to ensure smooth communication between the brand, dealers, legal team and end customer. 

Key Skills:
- Excellent verbal and written communication skills.
- High customer service orientation
- Conflict resolution skills
- Excellent organizational and time management skills.
- Analytical thinking
- Ability to perform in dynamic, multi-tasking environments
- Proactive, problem-solving and collaborative attitude
- Ability to manage platforms and systems
- Very good command of Excel

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.