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EMEA Regional Manager

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Regional Manager (EMEA)
Krakow, Poland
The EMEA Regional Manager (RDM) is responsible for supporting and enabling the delivery of world class learning administration. The primary accountabilities are to ensure that GP successfully delivers its contractual obligations across the Region for Learning Administration & Operations
This will include leading a team in Krakow and working in partnership with the Global Account Director and nominated client personnel the role holder will be responsible for ensuring services that are delivered meet and also exceed the client agreed service levels.
The role is also responsible for establishing excellent customer and staff relationships ensuring total customer satisfaction and repeat business.
Essential Duties and Responsibilities:
  • To understand Client requirements, processes and work instructions and then turn these in to GP Job Instructions per country
  • Successfully manage relationships with each Client country lead to ensure confidence in the deliverables of the managed service.
  • To act as the filter between Global and Country level teams in relation to Learning Administration activities required under the Master Services Agreement
  • Line Management responsibility of in country admin team and Team Lead, ensuring quality services are delivered to the client as per local needs / regulatory requirements.
  • Manage team workloads effectively, and utilising other regional teams as necessary
  • Produce Dashboards and Reporting as required by Client.
  • Attend and run weekly / monthly calls / Webexs with Global and Regional teams to ensure open and clear communication levels are maintained.
  • To manage Risks and Issues around BAU and Projects as required.
  • To continually review operational workflow to improve communications and processes.
  • To build, maintain and grow trusted relationships with business stakeholders to understand relevant business issues.
  • To provide Subject Matter Expert (SME) support when necessary
  • To lead and manage project teams as designated and ensure that assigned projects are delivered effectively, within budget, to contract and on schedule.
  • Evaluate, pilot and deploy solutions for effectiveness.
  • Evaluate and screen business issues or business change initiatives to assess the need for performance analysis/diagnosis.
  • Where appropriate, to ensure the effective development staff as prescribed within GP’s performance management system. To ensure that identified staff training within the staff development plan is clearly linked to the business unit development plan. To ensure that all training is carefully evaluated and recorded within the appropriate documentation
  • To ensure that the Equal Opportunity, Health and Safety and Quality Policies are adhered to within your area of responsibility and that any non-compliance is reported to your Director
  • To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times
  • To ensure that the corporate values of the Company are actively promoted and implemented at all times
  • To support a culture that promotes teamwork and discourages divisiveness at all organisational levels
To apply please follow the link.

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