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Technical and Professional
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Summary: Responsible on a day-to day basis for the administration and coordination of scheduled training events remotely or on customer sites, working across different contracts and supporting different clients, as a GP Strategies shared service. Responsible for establishing and maintaining excellent customer and staff relationships ensuring total customer satisfaction.

Essential Duties and Responsibilities

  • Support the annual scheduling process on contracts, where applicable.
  • Schedule and administer enrolments including, monitoring participation numbers, to ensure minimum delegate numbers are achieved, and highlighting low enrolments to appropriate point of contact.
  • Set up courses using appropriate Learning Management System and database, in line with standard operating procedures.
  • Order class materials internally or via a nominated third party supplier and ensure all materials arrive at the venue in a timely manner and are stored securely.
  • Confirm registrations and monitor cancellations with venues and trainers and ensure that the Learning Management System training records accurately reflect course attendance.
  • Work with the customer to obtain commitment of internal trainers and any additional resources that may be supporting the course delivery e.g. IT/Technical set ups.
  • Liaise with internal and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering and equipment.
  • Distribution and collation of learner course materials and issuing joining instructions to participants.
  • Book accommodation for facilitators and participants, if required.
  • To manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements, where necessary.
  • In the event of written reported issues, ensure that resolution occurs quickly by escalating accordingly.
  • Provide consolidated summary data, in a graphical or system generated format, following the completion of each course.
  • Support the distribution, collection and reporting of Evaluation data, enabling monthly forecasting and invoicing.
  • Where possible provide value added services as appropriate for continuous improvement.
  • To assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.
  • To participate in the staff development programme within the framework of IIP and within the agreed individual staff development plan.

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