Training Coordinator supporting Thailand/ Malaysia/ Singapore

Based in Bangkok, Thailand.

Hybrid work schedule - 10% onsite. 

Must be fluent in both English and Thai .

SUMMARY: Provide high quality training program coordination & administration for a global energy customer by utilizing excellent communication, organizational, administrative, customer service, and critical thinking skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following tasks. Other duties may be assigned.

·       Adjust training schedule on a periodic basis based on client needs, class waitlists, and other relevant factors.

·       Proactively monitor class offerings, waitlists, and requests, and propose class recommendations to customers.

·       Monitor and receive incoming service requests and process them through to completion in accordance with the relevant workflows, processes, and standards.

·       Intake new training course offerings and gather and document all elements including the course objectives, pricing, material requirements, set-up instructions, etc.

·       Routinely communicate and coordinate with training providers during course intake.

·       Schedule and create learning events (courses and sessions) based on customer requirements in the customer’s learning management system (LMS).

·       Enter and adjust data in the customer’s LMS as needed.

·       Create, run, manage, and distribute both standard and ad hoc report requests.

·       Document and communicate training course information in various formats.

·       Support customer and vendor questions related to training offerings.

·       Meet or exceed established service level agreement (SLA) metrics.

·       Plan, submit, and monitor status of registration in DSD website (Department of skill Development).

·       Domestic travel may occur.

SKILLS REQUIRED:

·       Demonstrated proficiency in customer service, quality, and continuous improvement.

·       Superior organizational skills, task management, time management, and attention to detail.

·       Must be professional, well spoken, and able to interact with customers at all levels.

·       Superior communication skills promoting a collaborative, flexible, and creative environment.

·       Analytical and detailed oriented.

·       Ability to work independently and in a team setting.

·       Skilled user of MS Excel, Outlook, Word and other web-based applications.

EDUCATION/EXPERIENCE REQUIRED:

·       Minimum of 1 years’ experience in Training Administration, Learning & Development or General Business Administration function.

·       Experience with data management/storage, workflow management, and/or custom software applications.

·       Associate or Bachelor's degree preferred.

·       SABA Learning management system (LMS) experience preferred.

·       DSD knowledge and experience is a plus.

·       Training and/or familiarity with formal quality programs is a plus.

·       Proficiency in English (verbal and written) preferred.

LI-AK1

APAC