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Learning Coordinator

Technical and Professional
1722 Total Views

SUMMARY: Provides coordination and administrative to learners, facilitators and third party organizations focused on ensuring the efficient, accurate, and timely delivery and tracking of various training programs.

 Essential Duties and Responsibilities: 

• Coordinate training program schedule of classes, including facilities allocation, materials and catering orders, pre- and post-work communication, and post-session evaluations 

• Communicate with client program managers, learners, and GP management team

• Support/coordinate vendor communications and onsite instructor access and support

• Coordinates availability of schedules for instructors and facilities to create offerings, monitoring participation numbers, to ensure minimum delegate numbers are achieved and highlighting low enrolments to appropriate point of contact. 

• Adjusts class offerings/schedules, vendors, catering arrangements, and locations based on scheduled offerings.  

• Coordinates with internal and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering and equipment and classroom set-up. 

• Ensures invoices are received and paid in accordance with vendor terms and conditions.

• Execute all tasks and duties associated with implementing assigned courses and programs 

• Report on quality of program deliveries on an ongoing basis and per client schedule 

• Create enrollments, rosters, and scheduling 

• check proof of attendance / signatures with attendance list

• Distribute marketing and communication materials as needed 

• Identify problems and root causes, taking a consultative approach to assist the client with resolution. 

• Assist with updates and revisions to training program-related processes, procedures, and supporting

• Support resolution of learner-related Help Desk tickets

Education/Experience Required: 

• Any Bachelor’s Degree 

• Three or more year’s training-related experience in a corporate environment  

• Demonstrated excellent verbal and written presentation and communication skills 

• Proficiency with related software (MS Word, Excel, Outlook, and PowerPoint) 

• Knowledge of and experience with learning management systems preferred

Skills/Attributes Required: 

• Customer focus – proactively finds ways to exceed customer needs 

• Detail-oriented, well organized 

• Able to communicate effectively in all modes with customers and peers 

• Analytical – identifies root causes, corrective and preventative actions 

• Logical, problem solving, troubleshooting skills 

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