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Technical and Professional
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Summary: The role is responsible for leading a team of Training Coordinators, that provide administrative and operational support for all face to face classes. Is the primary point of contact with our client's Learning Operations team and is responsible for establishing and maintaining excellent customer and staff relationships ensuring total customer satisfaction.

MAIN RESPONSIBILITIES:
• Schedule and administer enrolments.
• Set up courses using appropriate Learning Management System and database.
• Order class materials internally or via a nominated third party supplier and ensure all materials arrive in a timely manner.
• Liaise with internal and external vendors.
• To manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements.
• Support the distribution, collection and reporting of Evaluation data, enabling monthly forecasting and invoicing.

REQUIREMENTS:

• 3 years of experience in similar position
• Bachelor's degree
• Excellent interpersonal/relationship skills
• Project management experience

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