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Learning Program Manager 5

Technical and Professional
333 Total Views



The Trainer Resources Manager is responsible for the maintenance of a team of trainers capable of delivering learning specified in a rolling demand plan for each country.  A faculty will be maintained and developed by sourcing, on boarding and up-skill trainers as well as monitoring delivery quality. 


The Trainer Resources Manager will implement Global processes and tools and provide transparency of activity through prescribed reports. The role will be responsible for Faculty Incident Management and remediation in line with agreed processes.

Key Deliverables 

  • Trainer resource plan in line with the rolling demand.
  • Annual trainer observation plan.
  • Certification plans in region for new courses and new trainers.
  • Remediation plans for trainers failing to meet minimum.
  • A 6 month rolling content plan for the faculty community platform for the region.
  • Activity reports as specified by global governance teams.
  • Current trainer details and activity in the Learning Resource Manager (LRM).

Key Responsibilities

  • Lead the Delivery Centre of Expertise and provide main point of contact for the regional trainers.
  • Source and on board trainers in line with required demand for new and existing courses within cost parameters to meet gross margin goals.
  • Work closely with the Global Delivery Manager to review regional faculty requirements and implement updates to improve ways of working. Adhere to global processes.
  • Ensure all facilitators are fully on boarded to the role and understand GP ways of working and their responsibilities when delivering.
  • Lead the Delivery function within regional project teams run by Deployment Managers for new courses and oversee the agreed certification strategy.
  • Arrange trainer observations as agreed in the half yearly plan implement improvement plans when necessary.
  • Review evaluation scores, investigate the reason for a low score and define actions to remediate the issue.
  • Fulfill all global reporting requirements.
  • Ensure all data in the Trainer profile and Certifications database on LRM are accurate at all times.
  • Act as 'Community Manager' for the Faculty community platform and ensure the platform builds a strong community of faculty in the region to improve delivery quality and trainer competency.


Essential Requirement

  • Proven experience in the learning field.
  • Good project management experience.
  • Able to implement processes and ways of working across multiple countries.
  • Strong team management experience.
  • Excellent written and verbal communication skills.
  • Excellent interpersonal/relationship skills.
  • Strong analytical and data reporting skills.
  • Strong experience using standard Microsoft Office tools (Word, Excel, MS Project)
  • Able to work under pressure, with a high volume and pro-active in their approach.
  • General administration and IT skills.
  • Well rounded business experience resulting in business and financial acumen.