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Operations Manager (Training/Learning Industry)

Technical and Professional
3435 Total Views

GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers. Additional information may be found at www.gpstrategies.com.

GP Strategies has an open position for an Operations Manager to work in our Troy, MI office location. This is a full-time, benefitted position. This person will work onsite in our Troy office but can also work remotely some days of the week. This person will also need to be able to travel quarterly to Connecticut to meet with their staff (2-3 days at a time).This is a management position (prior management experience required) and this person will have eight direct reports.

Job Summary:
Operations Manager for GP Strategies Corporation (NYSE:GPX), a global performance improvement company.  GP Strategies helps improve client’s organizational effectiveness through innovative and knowledgeable training, consulting, and business improvement services customized to meet client’s specific needs.

The Operations Manager serves as the functional line manager for training business process outsourcing staff. The Operations Manager’s primary responsibility is ensuring organizational effectiveness by providing leadership for the organization's resources and driving initiatives that contribute to long-term operational excellence.

Essential duties and responsibilities include the following:
  • Manage performance of all team members including achievement of all established service level agreements and quality targets.
  • Act as process owner for all transactional and dedicated resource activities, ensuring processes are documented, implemented and updated as needed.
  • Initiate and lead continuous improvement activities.
  • Support and participate in relentless root cause analysis (RRCA) activities.
    Identify trends in customer feedback and address opportunities for improvement.
  • Communicate client concerns and issues to Client Services Manager
  • Work with Client Services Manager to develop recommendations and solutions to address client concerns.
  • Manage and optimize workload among transactional and dedicated team members, including scheduling of resources and scope management.
  • Interview prospective candidates for new positions and onboard new employees.
  • Mentor and coach team members and best align resources with client/project opportunities.
  • Identify training and development opportunities for team.
  • Escalate client specific concerns and issues to Client Services Manager
Skills required:
  • Ability to drive results through process combined with superior project & people management skills
  • Agile thinking skills promoting an innovative and entrepreneurial culture.
  • Influential leadership with the demonstrated ability to create alignment towards a common goal.
  • Ability to balance process focus with the flexibility needed to meet ever-changing customer needs.
Education/Experience required:
  • Bachelor’s Degree preferred
  • Prior experience in a management, project management, account management and/or operations management role in a process focused environment. (ISO, Lean, Six Sigma)
  • Prior experience managing people.
  • Experience in the training/learning and development market sector preferred.
  • Experience with Learning Management System (LMS) and/or HR System technologies preferred.
GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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