Senior Learning Events Co-Ordinator

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Our Senior Learning Events Coordinators are responsible for leading a team of Learning Administrators that provide administrative and operational support for any type of Learning intervention.

Working in partnership with the Learning Event & Administration Leadership Team, Client Account Managers as well as nominated client stakeholders, you’ll ensure all services that are delivered meet or exceed the client agreed service levels. The role will also involve working with colleagues to identify additional client opportunities to drive the business forward as well as ensuring our internal Operating model remains commercially viable.

Based at our client site in central London, attendance at evening events may also be required.

Job Summary

As an integral part of our team, you will provide comprehensive support for Learning Events / Training, catering to the needs of our global clients. You will work alongside Learning Events Coordinators and Regional Learning Program Managers, to ensure the successful delivery of our clients' Learning and Training Event portfolio. Key responsibilities include:

• Understand the unique requirements for each event.
• Build relationships with external stakeholders and seek external input into decision making processes.
• Support the development / management of event budgets and efficiently planning events within said budget and within tight time constraints.
• Allocate and monitor work to achieve deadlines stipulated by the client in order to deliver the program objectives.
• Manage the booking of venues, coordinating AV support, catering, and conference services.
• Manage speaker arrangements and agenda sessions.
• Manage and communicate with internal stakeholder, client stakeholders, and external vendors, to a Senior Executive level
• Manage various event operations, such as communication, travel support, and roster management.
• Handle learner inquiries via phone or email, managing escalations as per service level agreements, and suggest improvements as needed.
• Effectively communicate event handovers, including all important and relevant information
• Moderate / support the delivery of both virtual and onsite events.
• Oversee event proceedings and promptly addressing any issues that may arise.
• Support or deputise the Regional Learning Program Manager.
• Delegation of administrative tasks to Learning Events Coordinator’s where necessary.
• Evaluate the success of events and submitting comprehensive impact reports.
• Where possible provide value added services as appropriate for continuous improvement.
• Raise any potential challenges or risks within the appropriate guidelines and processes.

Qualifications

To excel in this role, you will need to develop a deep understanding of both our internal operations and our client's businesses. You should exhibit confidence, possess excellent prioritization skills to manage a diverse workload, project a professional image, and demonstrate impeccable written and verbal communication abilities. You will need to be comfortable and confident in delegating tasks to Learning Events Coordinators, taking initiative to problem-solve perceived risks, and managing expectations of others. Additional requirements include:

• Proven experience of onsite event coordination and support
• Previous administration experience
• Project management capabilities (status updates, risk identification etc.)
• Experience with Teams or Zoom
• Advance knowledge of Microsoft Office
• Proven effective communication skills, both verbal and written
• Excellent organizational skills with a customer focused approach
• Teamwork experience, including virtual teams
• Ability to prioritise and manage a range of tasks simultaneously
• Efficient and organised with strong attention to detail

Also desirable are:

• Previous budget management experience
• Ability to make appropriate financial and customer service decisions
• Experience of working in a global capacity (across regions / time zones)

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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