Senior Training Administrator

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

As a Senior Learning Administrator you’ll support our client and internal teams with the successful organization of Classes / Sessions, taking place in person at the client premises, or virtual/remotely. You’ll manage a small team of Learning Administrators, coaching and developing them to ensure successful achievement of the required Service Levels (SLA’s).

GP strategies support both local Regional Clients as well as having responsibility for ensuring our Global Clients needs are met. You’ll have the opportunity to work with Clients across different industries such as; Financial Services, Insurance Services, Pharmaceuticals, Automotive and Technology. Our Clients are Global and Regional in nature, we are too. GP Strategies supports individuals who want to develop and actively shape their careers. Many team members have successfully reached positions as team leaders, learning consultants, project managers, or program managers and continue to work in various GP Strategies teams. Your path to success begins here….

Job Summary

You’ll be responsible for maintaining excellent Client and Stakeholder relationships, as well as contributing to the Internal KPI’s / SLA’s and ensuring all Customer Satisfaction scores are achieved.

This is a full time position based at our client site on Am Juliusturm, Berlin

General duties and responsibilities:

• Line management of Learning Administrators including 1-1’s, performance reviews, coaching and development support and filtering of all HR matters
• Manage workloads across the team and support peers to ensure the whole account delivers to the required service levels.
• Coordination of external services providers e.g. event technology
• Preparation of training rooms according to trainer specification including set up of technical equipment
• Answering all enquiries via email, chatbot, phone and in person
• Update knowledge management system to develop efficient and effective response to all kind of inquires
• Ensure all agreed Service Level Agreements are achieved and contribute to service improvements
• Support the annual scheduling process for the client.
• General administration in the LMS
• Create and adjust courses based on the product manager specifications
• Digital dispatch of invitation links, documents, requirements for virtual trainings ·
• Room reservations in the internal room booking system
• Participant handling including reminders, adjustments, cancellations and recording attendance
• Arrange travel and accommodation for trainers and participants, where required
• Reporting

Qualifications

You’ll have previous experience of working within a training co-ordination/learning administration role and will possess excellent organisational skills and a customer focussed approach.

Also required:

• Written and spoken English to proficient level
• Good IT skills including Microsoft Word and Excel
• Experience of using a Learning Management System (LMS) from an administration perspective and a VILT environment as a moderator/producer
• Proven effective communication skills, both verbal and written, with the ability to converse confidently with senior stakeholders
• Proven teamwork experience, including virtual teams
• Assertiveness and resilience
• Proven ability to work well under pressure and within demanding timescales

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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