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Technical and Professional
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Essential Duties and Responsibilities

To deliver/facilitate training and development classes on a national and international basis to meet the stated objectives of each course within the client’s learning curriculum aligning these to business goals and needs.

To manage time effectively in order to plan, organise and deliver learning programmes in a timely manner, delivering course objectives in line with class timetables.

To maintain and develop Subject Matter Expertise in specified fields (Leadership and Management skills plus Professional/Personal Skills capabilities) to a professional standard.

To maintain and develop Subject Matter Expertise in specified fields (sales and product specific as required) to a professional standard.

To engage fully with the wider Financial Services Delivery Team in order to maximise our delivery capability across the wider group. Also to provide support and expertise to the design and development of new programs where required.

To ensure that all training is effectively and efficiently evaluated using the appropriate documentation/systems. Use this information to improve personal and course effectiveness.

To evaluate training and development programs, assess the quality and relevance of material being delivered. Provide feedback to the course owners on improvements that can be made.

To build constructive and value adding relationships with all key internal and external stakeholders as required. Acts to resolve any issues associated with delivery to client group, ensuring appropriate stakeholders identify and take required steps.

To ensure that the Equality and Diversity, Health and Safety and Quality Operating Policies and Procedures are adhered to within your area of responsibility and that any non-compliance is reported to your Manager.

To ensure that the Corporate Values of the Company are actively promoted and implemented at all times.

To support a culture that promotes teamwork and discourages divisiveness at all organisational levels.

To act in accordance with your confidentiality agreement with the company at all times.

To participate in the staff development programme within the framework of IIP and within the agreed individual staff development plan.

To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.

To make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company.

This job description is an outline of the main duties and responsibilities of the designated role but other duties may be assigned from time to time as the situation requires.

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