Training Administrator

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Our team of administrators, are responsible for the administration and co-ordination of scheduled Learning events,  remotely or on customer sites. With responsibility for establishing and maintaining excellent customer and staff relationships, you’ll ensure total customer satisfaction.  

From within our EMEA region we support both local regional clients, as well as having responsibility for ensuring our global clients needs are met. You’ll have the opportunity to work with clients across different industries such as: Financial Services, Insurance Services, Pharmaceuticals, Automotive and Technology. Our clients are global and regional in nature, and we are too.

The role operates on a hybrid basis with time split between our office in Krakow and home working.

Job Summary

On day to day basis you’ll:

• Schedule, publish courses and administer learner enrolments.
• Support the annual scheduling process on contracts.
• Liaise with internal and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering and equipment.
• Issue joining instructions to participants.
• Book accommodation for facilitators and participants, if required.
• Manage learner queries via phone or email.
• Ensure all service level agreements are achieved.
• Make suggestions of improvements to enhance the service we provide.
• Support a culture that promotes teamwork and discourages divisiveness at all organisational levels.

Qualifications

You’ll be supporting our clients in the EMEA region and therefore fluency (written and spoken) in English and Polish is essential; previous experience in a learning environment isn’t required, what’s important is the ability to plan and organise and provide strong administrative support, coupled with a positive approach and ‘can do’ attitude.

Additionally we’ll require: 

• Previous administration experience
• Basic knowledge of Microsoft Office
• Proven effective communication skills, including verbal and written
• Excellent organizational skills with a customer focused proactive approach
• Teamwork experience, including virtual teams
• Assertiveness and resilience
• An optimistic outlook with the ambition / drive to learn and use your initiative to creatively problem solve. 

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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