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Training Coordinator

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Technical and Professional
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619 Total Views

Training Coordinator (Language skills desirable)

Krakow, Poland

 

About the role

 

We have the opportunity at GP Strategies to work with one of our new clients.

 

As a Training Coordinator, you will provide and be responsible on a day-to day basis for the administration and co-ordination of scheduled training events remotely or on customer sites, working across different contracts and supporting different clients, as a GP Strategies shared service.

 

Responsible for establishing and maintaining excellent customer and staff relationships ensuring total customer satisfaction.

 

What will you do?

Your duties and responsibilities:

 

Essential Duties and Responsibilities


Support the annual scheduling process on contracts, where applicable.

Schedule and administer enrolments including, monitoring participation numbers, to ensure minimum delegate numbers are achieved, and highlighting low enrolments to appropriate point of contact.

Set up courses using appropriate Learning Management System and database, in line with standard operating procedures.

Order class materials internally or via a nominated third party supplier and ensure all materials arrive at the venue in a timely manner and are stored securely.

Confirm registrations and monitor cancellations with venues and trainers and ensure that the Learning Management System training records accurately reflect course attendance.

Work with the customer to obtain commitment of internal trainers and any additional resources that may be supporting the course delivery e.g. IT/Technical set ups.

Liaise with internal and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering and equipment.

Distribution and collation of learner course materials and issuing joining instructions to participants.

Book accommodation for facilitators and participants, if required.

To manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements, where necessary.

In the event of written reported issues, ensure that resolution occurs quickly by escalating accordingly.

Provide consolidated summary data, in a graphical or system generated format, following the completion of each course.

Support the distribution, collection and reporting of Evaluation data, enabling monthly forecasting and invoicing.

Where possible provide value added services as appropriate for continuous improvement.

To assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.

To participate in the staff development programme within the framework of IIP and within the agreed individual staff development plan.

To ensure that the Equality and Diversity, Health and Safety and Quality Operating Policies and Procedures are adhered to within your area of responsibility and that any non-compliance is reported to your Manager.

To ensure that the Corporate Values of the Company are actively promoted and implemented at all times.

To support a culture that promotes teamwork and discourages divisiveness at all organisational levels.

To act in accordance with your confidentiality agreement with the company at all times.

To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.

To make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company.


This job description is an outline of the main duties and responsibilities of the designated role but other duties may be assigned from time to time as the situation requires.

 

Do you have the following skills?

You will have:

 

Written and spoken English to proficient level (essential)

Proven expertise in an operational or processing role essential)

Good IT skills including Microsoft Word and Excel (essential)

General administration expertise (essential)

Proven effective communication skills, including verbal and written (essential)

Excellent organisational skills (essential)

Customer focused approach and great customer service skills (essential)

Cross cultural experience, working across various time zones (essential)

Proven teamwork expertise, a team player , including virtual teams (essential)Assertiveness and resilience (essential)

Proven ability to work well under pressure and within demanding timescales (essential)

L&D expertise in the training sector (desirable)

Use of Learning Management Systems from an Admin perspective (desirable)

Advanced knowledge of Microsoft packages (desirable)

Good problem solver (desirable)

Other language skills (desirable)


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