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Technical and Professional
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Summary: Responsible on a day-to day basis for the administration and co-ordination of scheduled training events remotely or on customer sites, working across different contracts and supporting different clients, as a GP Strategies shared service.

Responsible for establishing and maintaining excellent customer and staff relationships ensuring total customer satisfaction. 


Essential Duties and Responsibilities:

  • Manage Learning Center.
  • Schedule and administer enrolments.
  • Set up courses using appropriate Learning Management System and database.
  • Order class materials internally or via a nominated third party supplier and ensure all materials arrive.
  • Confirm registrations and monitor cancellations with venues and trainers.
  • Book accommodation for facilitators and participants, if required.
  • To manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements.

Essential Requirements:
  • 5 years of proven experience in similar roles.
  • Bachelor's degree.
  • Advanced English.
  • Customer focused approach.

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