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Training Coordinator

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Technical and Professional
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1537 Total Views

About the role

 

An exciting opportunity has arisen to come on board with the GP Strategies team in Poland, as we are currently seeking a highly motivated Training Coordinator to join our global team in Krakow, Poland on a Permanent basis. You will play a key role in helping and supporting the administration of all aspects of our scheduled training events, both remotely or on customer sites

 

This is a position based out of Poland and will require working across different contracts and supporting different clients for GP Strategies . The successful candidate will be responsible for establishing and maintaining excellent customer and staff relationships ensuring total customer satisfaction.


What will you do?

 

Support the annual scheduling process on contracts, where applicable.

Schedule and administer enrolments.

Set up courses using appropriate Learning Management System and database, in line with standard operating procedures.

Order class materials internally or via a nominated third-party supplier and ensure all materials arrive at the venue in a timely manner and are stored securely.

Confirm registrations and monitor cancellations with venues and trainers and ensure that the Learning Management System training records accurately reflect course attendance.

Work with the customer to obtain commitment of internal trainers and any additional resources.

Liaise with internal and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering and equipment.

Distribution and collation of learner course materials and issuing joining instructions to participants.

Book accommodation for facilitators and participants, if required.

To manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements, where necessary.

In the event of written reported issues, ensure that resolution occurs quickly.

Provide consolidated summary data, in a graphical or system generated format, following the completion of each course.

Support the distribution, collection and reporting of Evaluation data, enabling monthly forecasting and invoicing.

To assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.

To participate in the staff development programme within the framework of IIP and within the agreed individual staff development plan.

To ensure that the Equality and Diversity, Health and Safety and Quality Operating Policies and Procedures are adhered to within your area of responsibility and that any non-compliance is reported to your Manager.

To ensure that the Corporate Values of the Company are actively promoted and implemented at all times.

To support a culture that promotes teamwork and act in accordance with your confidentiality agreement with the company at all times.

To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.

To make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company.

 

This job description is an outline of the main duties and responsibilities of the designated role, but other duties may be assigned from time to time as the situation requires.

 

 

Do you have the following skills?

 

Proven expertise in an operational or processing role

Good IT skills including Microsoft Word and Excel

General administration skills

Proven effective communication skills, including verbal and written

Excellent organizational skills

Customer focused approach

Cross cultural experience, working across various time zones

Proven teamwork experience, including virtual teams

Assertiveness and resilience

Proven ability to work well under pressure and within demanding timescales

Good standard of education

L&D experience in the training sector (beneficial)

Use of Learning Management Systems from an Administrative perspective(beneficial)

Advanced knowledge of Microsoft packages (beneficial)

Good problem solver (beneficial)

Other language skills (beneficial)

 

Company Description

 

GP Strategies Limited (GPSL) is a subsidiary of GP Strategies Corporation (NYSE:GPX), a global performance improvement company. GPSL supports organisations in improving their ability to service their customers’ needs through innovative and creative training interventions, consulting, and business improvement solutions

 

 

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