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Training Coordinator

Technical and Professional
1521 Total Views
Sophia Antipolis, France

We are actively looking for a Training Coordinator to be based out of our Sophia Antipolis office.
As a Coordinator, you will be responsible on a day-to day basis for the administration and co-ordination of scheduled training events.
You will be responsible for establishing and maintaining excellent customer and staff relationships ensuring total customer satisfaction.
Essential Duties and Responsibilities:
  • Adjust training schedule on a periodic basis based on client needs, class waitlists, and other relevant factors.
  • Proactively monitor class offerings, waitlists, and requests, and propose class recommendations to customers.
  • Monitor and receive incoming service requests and process them through to completion in accordance with the relevant workflows, processes, and standards.
  • Intake new training course offerings and gather and document all elements including the course objectives, pricing, material requirements, set-up instructions, etc.
  • Routinely communicate and coordinate with training providers during course intake.
  • Schedule and create learning events (courses and sessions) based on customer requirements in the customer’s learning management system (LMS).
  • Enter and adjust data in the customer’s LMS as needed.
  • Create, run, manage and distribute both standard and ad hoc report requests.
  • Document and communicate training course information in various formats.
  • Support customer and vendor questions related to training offerings.
  • Meet or exceed established service level agreement (SLA) metrics.
  • Coordinate and communicate with geographically dispersed team via email, phone, teleconference and WebEx/Skype.
  • Prior experience in Training Administration, Learning & Development or General Business Administration function (administrative, coordination, customer service, etc.)
  • Skilled user of MS Excel, Outlook, Word and other web-based applications.
  • Demonstrated proficiency in customer service, quality, and continuous improvement.
  • Superior organisational skills, task management, time management, and attention to detail.
  • Must be professional, well spoken, and able to interact with customers at all levels.
  • Superior communication skills promoting a collaborative, flexible, and creative environment.
  • Analytical and detailed oriented.
  • Ability to work independently and in a team setting.

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