🌎
This job posting isn't available in all website languages

Training Coordinator

📁
Technical and Professional
📅
1521 Total Views
TRAINING COORDINATOR
 
Sophia Antipolis, France

We are actively looking for a Training Coordinator to be based out of our Sophia Antipolis office.
 
As a Coordinator, you will be responsible on a day-to day basis for the administration and co-ordination of scheduled training events.
 
You will be responsible for establishing and maintaining excellent customer and staff relationships ensuring total customer satisfaction.
  
Essential Duties and Responsibilities:
  • Adjust training schedule on a periodic basis based on client needs, class waitlists, and other relevant factors.
  • Proactively monitor class offerings, waitlists, and requests, and propose class recommendations to customers.
  • Monitor and receive incoming service requests and process them through to completion in accordance with the relevant workflows, processes, and standards.
  • Intake new training course offerings and gather and document all elements including the course objectives, pricing, material requirements, set-up instructions, etc.
  • Routinely communicate and coordinate with training providers during course intake.
  • Schedule and create learning events (courses and sessions) based on customer requirements in the customer’s learning management system (LMS).
  • Enter and adjust data in the customer’s LMS as needed.
  • Create, run, manage and distribute both standard and ad hoc report requests.
  • Document and communicate training course information in various formats.
  • Support customer and vendor questions related to training offerings.
  • Meet or exceed established service level agreement (SLA) metrics.
  • Coordinate and communicate with geographically dispersed team via email, phone, teleconference and WebEx/Skype.
SKILLS REQUIRED:
  • Prior experience in Training Administration, Learning & Development or General Business Administration function (administrative, coordination, customer service, etc.)
  • Skilled user of MS Excel, Outlook, Word and other web-based applications.
  • Demonstrated proficiency in customer service, quality, and continuous improvement.
  • Superior organisational skills, task management, time management, and attention to detail.
  • Must be professional, well spoken, and able to interact with customers at all levels.
  • Superior communication skills promoting a collaborative, flexible, and creative environment.
  • Analytical and detailed oriented.
  • Ability to work independently and in a team setting.

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions
Please try again.

Oops!

Either there was a problem on our end with the action you just performed, or we are currently having technical difficulties with our system. Please try again later.