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Training Coordinator MX

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Technical and Professional
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256 Total Views
SUMMARY: Provide high quality training program coordination & administration for a global manufacturing customer by utilizing excellent communication, organizational, administrative, customer service, and critical thinking skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following tasks. Other duties may be assigned.
• Adjust training schedule on a periodic basis based on client needs, class waitlists, and other relevant factors.
• Proactively monitor class offerings, waitlists, and requests, and propose class recommendations to customers.
• Monitor and receive incoming service requests and process them through to completion in accordance with the relevant workflows, processes, and standards.
• Intake new training course offerings and gather and document all elements including the course objectives, pricing, material requirements, set-up instructions, etc.
• Routinely communicate and coordinate with training providers during course intake.
• Schedule and create learning events (courses and sessions) based on customer requirements in the customer’s learning management system (LMS).
• Enter and adjust data in the customer’s LMS as needed.
• Create, run, manage and distribute both standard and ad hoc report requests.
• Document and communicate training course information in various formats.
• Support customer and vendor questions related to training offerings.
• Meet or exceed established service level agreement (SLA) metrics.
• Coordinate and communicate with geographically dispersed team via email, phone, teleconference and WebEx/Skype.
• Support and participate in continuous improvement and relentless root cause analysis (RRCA) activities.

SKILLS REQUIRED:

• Demonstrated proficiency in customer service, quality, and continuous improvement.
• Superior organizational skills, task management, time management, and attention to detail.
• Must be professional, well spoken, and able to interact with customers at all levels.
• Superior communication skills promoting a collaborative, flexible, and creative environment.
• Analytical and detailed oriented.
• Ability to work independently and in a team setting.
• Skilled user of MS Excel, Outlook, Word and other web-based applications.


EDUCATION/EXPERIENCE REQUIRED:

• Minimum of 3 years’ experience in Training Administration or Learning & Development.
• Experience with data management/storage, workflow management, and/or custom software applications (such as SharePoint, InfoPath, ServiceNow, Oracle Service Cloud, or Intuit’s Quick Base) is a plus.
• Bachelor's degree.
Advanced English (spoken and written)
• SABA Learning management system (LMS) experience preferred.
• Training and/or familiarity with formal quality programs is a plus.

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