Training Operations Manager

GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers. Additional information may be found at www.gpstrategies.com.
 
GP Strategies has an immediate need for an Operations Manager. This is a full-time, benefitted position and we are seeking candidates with prior operations and management experience. This person will oversee a staff of training coordinators and be responsible for working closely with the client on training related initiatives.

Responsibilities:

• Act as single point of contact with client for all operational issues across multiple customer sites; manage all client communications including recurring status meetings
• Develop and maintain client communication tools including ongoing communication plan and issues/actions log
• Understand defined contract scope and escalate client requests that expand scope or operational effort
• Understand client’s business rules and program guidelines at an operational level in order to assess impact to system applications and operational processes as program changes are identified and/or requested by client
• Liaison between client and operations team in order to communicate and implement program updates and/or process changes
• Monitor account service level agreement (SLA) metrics and communicate monthly metrics to client
• Communicate client concerns and issues GP Strategies leadership
• Develop recommendations and solutions to address client concerns or program changes
• Attend client meetings as needed
• Manage the operations structure and processes to support the business
• Manage workload among team members, including scheduling of resources and tasks
• Manage performance of all team members including achievement of all established service level agreements
• Identify and implement process improvement initiatives
• Develop performance objectives for each team member; deliver annual performance feedback regularly
• Mentor and coach team members
• Identify training and coaching opportunities for team
• Escalate systems issues to System Administrator; coordinate and communicate resolution of system issues to team

Qualifications:

• Prior experience in management, project management, or operations.
• Prior experience with Learning Management Systems preferred
• Prior supervisory experience of staff members.
• Computer knowledge with MS Office Suite products and proficiency in math and spreadsheets.

General physical requirements for the essential functions of this job may include:
Sitting, Reaching, Fingering (typing), Grasping, Talking, Hearing, Repetitive Motions

GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.