Training Support Administrator

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Job Summary

GP Strategies Australia manages the learning services of a global partner in Australia/New Zealand. This client is a global automotive and manufacturing business, with AUS/NZL headquarters in Mulgrave, Victoria.  

The BMW Training Support Administrator is responsible for a variety of administrative duties to ensure the success and smooth-running of all face to face and virtual training sessions. They will provide a high level of support to BMW Trainers to ensure a highly effective and efficient training delivery and outcome.

Assisting in training room set-up for face-to-face training, assessing eligibility criteria and participant registrations are some of the primary tasks for this position. You will support the development of BMW Training Centre standard operating procedures that contribute to increased efficiencies while ensuring accurate data management, and timely delivery of responses.

This position directly supports the BMW Administration Manager with adhoc tasks/projects and will need to navigate between internal and external stakeholders to provide best in class performance by providing high levels of emotional intelligence to support the overall BMW training teams. 

Duties & Responsibilities

·       Overflow of administrative tasks within the BMW Academy including training course changes, learning assignment tools, participant registrations, marking attendance and user profile merges.

·       Content Creation for new products.

·       Provide support & follow up trainers on administrative task pre & post certification.

·       Management of pre/post session work for all training.

·       Maintain stock levels of supplies for training packs including evaluation forms, name plates, pens, notepads and attendance registers.

·       Update PowerPoint presentations to align with branding guidelines.

·       Following-up participant eligibility to attend certification.

·       Monitoring sessions for correct/incorrect training bookings

·       Assisting in training room set-up for face-to-face training including maintaining stock and inventory of trainer kits.

·       Provide support to Training responsibilities as required.

Professional Competence

No day is the same, so it’s important that you have the ability to prioritise, manage your time successfully and work proactively. It is also crucial that you are highly efficient and can work under pressure to adapt to the everchanging learning environment.

·       Knowledge of the BMW Group (including key data & facts, products, customer & Brands)

·       Very good knowledge of the BMW, MINI, BMWi & Motorrad Brands.

·       Very good communication, motivation & self-management.

·       Sound business management knowledge including KPI control and derivation of measures to achieve objectives.

·       Ability to present and defend point of view constructively and persuasively.

• Time and people management skills.
• Independent; self-driven; well organized; inspires confidence in self, the process, and the company.
• Works well under pressure. Demonstrates sound judgment, common sense, and insight.
• Key IT skills and strong experience with Microsoft Office products.

Personal Competence

·       Knowledge of day-to-day Dealership Operations.

·       Professional, positive appearance (Brand Ambassador)

·       Suitable premium image: The attire that employees wear to work should project a professional imagine of the organisation.

·       High level of self-management and organisation skills

·       Strong moderation and presentation skills

 Experience & Education

·       Qualifications or education appropriate to the vehicle industry and role is desirable

·       Experience within the training of automotive industry desirable

·       Minimum of 3 years of experience in administrative support role.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.